British Sterling

Delivery Information

  • ALL DELIVERIES ARE SUBJECT TO PRODUCT AVAILABILITY.
  • YOUR GARMENTS WILL BE DELIVERED IN OUR LUXURIOUS WHITELEY&PAYNE GIFT BOX PACKAGING.

       

  • THE ORDER CUT-OFF TIME IS 16:00 UK TIME ON A BUSINESS DAY. ORDERS PLACED BEFORE THIS TIME WILL BE PROCESSED THE SAME DAY, ORDERS PLACED AFTER THIS TIME WILL BE PROCESSED THE FOLLOWING BUSINESS DAY.
  • DELIVERY COSTS ARE QUOTED FOR EACH ORDER AND ARE NOT DEPENDENT ON THE NUMBER OF ITEMS BEING DELIVERED.
  • ALL ORDERS OVER £200 WILL BE DELIVERED FREE OF CHARGE TO A UK MAINLAND ADDRESS ON A STANDARD DELIVERY SERVICE (2-3 DAYS).
  • ALL DELIVERIES WILL BE MADE BY ROYAL MAIL.
  • DELIVERY TRACKING IS INCLUDED AS PART OF YOUR DELIVERY. WHEN YOUR ORDER HAS BEEN DISPATCHED AN ORDER CONFIRMATION WILL BE EMAILED TO YOUR NOMINATED EMAIL ADDRESS. INCLUDED IN THIS EMAIL WILL BE THE PARCEL TRACKING NUMBER WHICH WILL ALLOW YOU TO TRACK THE PROGRESS OF YOUR DELIVERY ON THE ROYAL MAIL WEBSITE.
  • ALL ORDERS SENT FOR DELIVERY WILL REQUIRE A SIGNATURE UPON RECEIPT THEREFORE PLEASE ENSURE SOMEONE IS AVAILABLE TO TAKE DELIVERY.
  • IF YOUR ORDER IS SUBJECT TO ANY DELAYS IN DISPATCH OUR CUSTOMER SERVICES TEAM WILL CONTACT YOU AS SOON AS POSSIBLE.
  • OUR CUSTOMER SERVICES TEAM ARE AVAILABLE TO ANSWER ANY QUERIES YOU MAY HAVE VIA THE CONTACT US PAGE OR VIA EMAIL ON CUSTOMERSERVICES@WHITELEYANDPAYNE.COM.

UK MAINLAND DELIVERY (UK MAINLAND EXCLUDES: NORTHERN IRELAND, ISLE OF MAN, SCILLY ISLES, CHANNEL ISLANDS, SCOTTISH HIGHLANDS & ISLANDS)

  • STANDARD DELIVERY - 2-3 DAYS £5.95
  • EXPRESS DELIVERY - 1-2 DAYS £7.95
  • SPECIAL DELIVERY - NEXT DAY BEFORE 1 PM £9.95

EU DELIVERY (INCLUDING NON-UK MAINLAND DESTINATIONS)

  • STANDARD DELIVERY - 3-5 DAYS £12.95
  • ALL ORDERS DELIVERED TO THE EU WILL BE DELIVERED USING A STANDARD DELIVERY SERVICE.

REST OF WORLD STANDARD DELIVERY

  • STANDARD DELIVERY - 5-7 DAYS £15.95
  • ALL ORDERS DELIVERED TO THE REST OF THE WORLD WILL BE DELIVERED USING A STANDARD DELIVERY SERVICE.

CUSTOMS & IMPORT DUTIES

  • WHEN ORDERING OUR GARMENTS FOR AN OVERSEAS DELIVERY PLEASE NOTE THE DELIVERY MAY BE SUBJECT TO CUSTOMS DELAYS. FOR ORDERS PLACED OUTSIDE THE UK, PLEASE BE AWARE THAT YOU ARE RESPONSIBLE FOR ANY IMPORT DUTIES AND CLEARANCE FEES IN YOUR OWN COUNTRY (IF APPLICABLE). YOU ARE REQUIRED TO CHECK WITH ANY DUTIES AND CLEARANCE FEES WITH YOUR LOCAL AUTHORITIES.